Return Policy

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Our Commitment

At Tlexironxim, we are committed to providing exceptional vintage electronics restoration services. Your satisfaction is our priority, and we stand behind the quality of our work with a comprehensive warranty and fair return policy.

Service Satisfaction Guarantee

We guarantee that all restoration work will be performed to the highest professional standards. If you are not satisfied with the quality of our restoration services, please contact us within 14 days of receiving your restored device to discuss your concerns.

Warranty Coverage

All restoration work is covered by our warranty, which typically ranges from 6 to 12 months depending on the type of service provided. The warranty covers defects in workmanship and parts installed during the restoration process.

What Is Covered

• Defects in parts installed during restoration
• Workmanship issues related to our restoration services
• Electronic failures resulting from our restoration work
• Cabinet refinishing defects when applicable

What Is Not Covered

• Damage caused by misuse, accidents, or improper handling after restoration
• Normal wear and tear from regular use
• Damage from unauthorized repairs or modifications
• Issues with components not replaced during our restoration
• Damage from power surges, lightning, or environmental factors

Warranty Claims

To make a warranty claim, please contact us with a description of the issue and photos if possible. We will assess the situation and determine the appropriate course of action. If the issue is covered under warranty, we will repair or re-restore the device at no additional cost.

Return Process

If you need to return your device for warranty service or to address concerns about the restoration quality, please follow these steps:

• Contact us within 14 days of receiving your device to initiate the return process
• Provide a detailed description of the issue and any supporting documentation
• Obtain a return authorization number from our team
• Package the device securely using appropriate protective materials
• Ship the device to our workshop using a trackable shipping method

Refund Policy

Refunds are considered on a case-by-case basis for restoration services. If we are unable to successfully restore your device to working condition as agreed, you may be eligible for a full or partial refund. Refund requests must be made within 14 days of receiving your device.

Refund Conditions

• The device must be returned in the same condition as delivered
• All original packaging and documentation must be included
• Refunds are processed within 14 business days of approval
• Shipping costs are non-refundable unless the return is due to our error

Cancellation Policy

You may cancel your restoration project at any time before work begins for a full refund of any deposit paid. If work has already commenced, you will be charged for work completed and parts purchased up to the point of cancellation.

Shipping and Handling

For warranty returns, we will cover return shipping costs if the issue is determined to be covered under warranty. For non-warranty returns or customer-initiated returns, shipping costs are the responsibility of the customer.

Dispute Resolution

If you have concerns about our restoration services or this return policy, we encourage you to contact us directly. We are committed to resolving any issues fairly and professionally. Most concerns can be addressed through open communication.

Contact Us

For questions about returns, warranties, or to initiate a return, please contact us:

• Address: Grey St & Melbourne St, South Brisbane QLD 4101, Australia
• Phone: +61 7 3153 3000
• Email: writetous@tlexironxim.world